Customer Service Representative
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What Customer Service Representatives Do
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Customer service representatives typically do the following:
Many customer service representatives work in customer contact centers. Others work in insurance agencies, banks, stores, or other places that have contact with customers. Most work full time, although part-time and variable schedules are also common.
Some work from home. Although the number of at-home agents is still relatively small, their numbers are growing.
The following industries employed the most customer service representatives in 2010:
How to Become a Customer Service Representative
Customer service representatives typically have at least a high school diploma and are usually trained on the job. They must be good at communicating and dealing with people. They also need basic computer and phone skills.
The median hourly wage of customer service representatives was $14.64 in May 2010.
Employment of customer service representatives is expected to grow 15 percent from 2010 to 2020, about as fast as the average for all occupations. Employment will increase as consumers continue to demand products and services that require customer support.
Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition
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